Every piece is printed to order, just for you. If we get it wrong, we make it right. No hoops. No hassle.
A replacement ships free, or you get a full refund — your call — when any of these happen:
Wrong design, wrong placement, wrong colors, or print quality that isn't up to our standard.
Holes, tears, seams giving out, or damage that happened before it reached you.
Tracking went dark and the package never showed. We reship it free or refund you.
Contact us within 30 days of delivery. Package never arrived? Reach out within 30 days of the estimated delivery date. Claims outside the window can't be honored — our production partner won't accept them, and neither can we.
Send support@zero-foxx.com your order number and clear photos of the problem (for lost packages, just the order number). Photos are required — our production partner won't process a claim without them.
We review it and file the claim with our production partner. You'll hear back from us within 1–2 business days.
Approved claims get a free replacement shipped to you, or a full refund to your original payment method — typically back on your card within 5–10 business days. Keep the original item; no need to ship anything back.
Nothing we sell sits in a warehouse. Every piece is printed the moment you order it — which is why it's yours and nobody else's, and why we can't accept returns for:
Entered the wrong address? If the package comes back to us, we can reship it — you cover the reshipping cost. And if sizing went sideways, email us anyway. We're not in the business of leaving the Pack hanging — we'll see what we can do.
Don't ship anything back without emailing us first. Our production facilities can't accept unannounced returns, and packages sent there unclaimed are donated after 30 days.
support@zero-foxx.com — order number + photos. We'll take it from there.